Introduction
Netstat (“we”, “our”, “us”) is committed to protecting your privacy. This policy outlines how we handle personal information in accordance with the Privacy Act 1988 (Cth).
Information We Collect
- Contact details (name, email, phone)
- Business information
- Technical data required for IT support
- Service Desk ticket information
How We Use Your Information
- To provide IT support and services
- To communicate with you
- To improve our services
- To meet legal and regulatory obligations
Use of Cookies
Netstat uses functional cookies to improve your experience when using our website and customer portal. These cookies are not used for tracking, analytics, advertising, or profiling.
- Contact Form Auto‑Fill: We store your name and email in a local browser cookie so the contact form can prefill these fields when you return. This is for convenience only.
- Customer Portal Cart: The cportal system uses a temporary functional cookie to store your cart contents while you browse and complete your order. This cookie contains only product IDs and quantities — no personal information is stored in the cart cookie.
- Order Session Management: During checkout, a session cookie is used to maintain your active order session. This ensures your cart, order details, and checkout progress remain consistent. These cookies expire automatically when the session ends.
- No Third‑Party Sharing: Cookie data is not shared with any external services or partners.
- No Tracking: We do not use cookies to monitor browsing behaviour or collect analytics.
- Cookie Duration: Contact form cookies may remain active for up to 12 months unless you clear them manually. Cart and checkout cookies are short‑lived and automatically expire when your session ends.
You may clear or disable cookies at any time through your browser settings. The website and customer portal will continue to function normally, but features such as cart storage and contact form auto‑fill may no longer work.
Data Security
We use industry‑standard security measures to protect your data, including encryption, access controls, and secure storage.
Sharing Your Information
We do not sell your information. We may share data with trusted partners only when required to deliver services.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time.
Contact Us
Email: info@netstat.com.au
ABN: 16 882 662 837
